1. Digital Products and Templates
Due to the nature of digital goods and source code, we have a strict no refund policy on all template and component purchases. Once you have purchased and gained access to a template or premium component, the transaction is considered final.
We highly encourage you to review all available previews, documentation, and feature lists before making a purchase to ensure the product meets your requirements.
2. Exceptions for Duplicate Payments
The only exception to our no-refund policy is in the event of a technical error resulting in a duplicate payment.
If you are mistakenly charged twice for the exact same transaction, we will issue a refund for the duplicate charge under the following conditions:
- You must contact our support team within 7 days of the transaction.
- You must provide proof of the duplicate charge (e.g., transaction IDs, bank statements, or receipts).
- Our billing team will manually verify the duplicate payment in our payment gateway records before issuing the refund.
3. Contact Us
If you believe you qualify for a refund due to a duplicate payment, please reach out to our support team at compscout.dev@gmail.com with your order details, and we will assist you as quickly as possible.